MLS Hospitality Hotel Management & Consulting Firm

Nigeria’s No. 1 indigenous Hotel Management & Hospitality Development Firm.

About us

Nigeria's Leading Hotel Management Firm

MLS Hospitality started in 2017. We are a hotel management company that helps hotel owners run their hotels better, build strong teams, and increase revenue. Today, we are proud to be one of the leading hotel management companies in Abuja and a growing force in Nigeria’s hospitality industry.

At MLS Hospitality, we believe hotel business is about people. Hotels do not just sell rooms — they sell service. And it is the staff that provide that service. When staff are well managed, they take better care of guests. Happy guests return and also recommend the hotel to others. This brings steady income that keeps the business running, pays staff salaries, and delivers profit to the owner. That is why we focus strongly on people management and team development.

As we managed more hotels, we saw many operations were scattered. Communication was poor and managers struggled to monitor performance. This led us to build our all-inclusive hotel management software. It brings staff, operations, and reports together in one place, making management easier, faster, and more efficient.

We also partner with international franchise brands like Best Western for hotels with 80 rooms and above. Franchise partnerships bring an existing loyal customer base, improve occupancy rates, and help maintain global standards, strong reputation, and long-term hotel value.

We are passionate about happy teams, satisfied guests, and successful hotel owners.

Our Services

HOTEL DESIGN AND DEVELOPMENT

* Hotel concept planning and positioning
* Room mix and space planning
* Reception, restaurant, bar and facility layout
* Back-office and staff area planning
* Furniture, fittings and equipment guidance
* Branding and service flow design
* Pre-opening planning and timeline support

BUYING, SELLING & LEASING OF HOTELS

* Hotel valuation and performance review
* Buyer and investor sourcing
* Marketing of hotel for sale or lease
* Due diligence and operational assessment
* Negotiation support between parties
* Transition planning for new owners
* Takeover and handover management

HOTEL FRANCHISE PARTNERSHIP (BEST WESTERN HOTELS)

* Franchise eligibility assessment
* Brand application and approval process
* Upgrade recommendations to meet standards
* Brand compliance implementation
* Staff training to franchise requirements
* Global reservation system onboarding
* Pre-opening and brand launch support

FULL SERVICE HOTEL MANAGEMENT

* Organizing Maintenance Of The Hotel Building And Its Grounds And Managing Renovations.
* Managing House Keeping & Front Of House Operations.
* Managing Food & Beverage Services.
* Handling Staff Recruitment And Training.
* Managing The Hotel’s Finances, Developing Budgets, Performing Financial Analysis, And Producing Reports.
* Managing the hotel’s supply chain and building supplier relationships.
* Creating Effective Hotel Marketing Campaigns to maximizing Revenue.
◦ Introducing Optimized Hotel Technology to ensure seamless operations.
* Managing other hotel facilities i.e Gym, Spa, Halls, Restaurant and Lounge.
* Preserving the hotel’s brand through quality customer service, maintaining a welcoming
atmosphere, and keeping up with the latest hotel trends.
* Managing the hotel facility Security Personnel.

PROFESSIONAL SETUP OF NEW HOTELS & SERVICED SHORT LET APARTMENTS

* Pre-opening checklist and planning
* Staff recruitment and training
* SOP creation and operations manual
* Pricing and revenue strategy
* Vendor sourcing and procurement
* Soft opening and test operations
* Full operational launch support

90-DAY HOTEL OPERATIONS RESTRUCTURING & MANAGEMENT REFORMS

* Full hotel operational audit
* Staff assessment and restructuring
* Revenue leakage identification
* Cost reduction and control systems
* Service quality improvement plan
* Reporting structure implementation
* Performance monitoring for 90 days

MLS 4.0 PMS SOFTWARE (Proprietary Hotel Management Software)

* Reservations and front desk management
* Housekeeping and room status tracking
* Billing and payment management
* Staff activity monitoring
* Real-time reports and dashboards
* Multi-department communication
* Owner access and performance tracking

Our Pocket Services

Flexible support services for hotels, apartments, or consultants who only need help in specific areas.

HR SERVICES

Staff recruitment and candidate screening
Job descriptions and staff structure design
Staff documentation and onboarding setup
Salary structure and payroll guidance
Staff disciplinary process and conflict resolution
Performance review templates and KPI setup
HR policies and staff handbook creation

TRAINING SERVICES

Hotel Reservations and Front Office Training; For
Hotel Manager(s), Supervisors, Receptionists.
Porters & House Keepers.
Excellent House Keeping & Room Supervision
Training for Supervisors, Porters and House Keepers
Food & Beverage Training on Fine Dining or Bistro
Services for Waiters, Waitresses and Floor
Supervisors
Customer Service & Customer Relations
Management Training for All Front of House Staff.
Mixology Training for Bartenders on preparation of
Cocktails, Mocktails, Barista and Shisha,
Culinary & Kitchen Management Training for all
kitchen staff (Chefs, Cooks and Kitchen Assistants)
on Food Safety & Sanitation, Cooking Techniques,
Plating & Presentation, Time Management, Waste
Reduction, Menu Planning and a few other topics.
Leadership Training for Managers, Supervisors
and Heads of Departments
Income Statement Analysis & Inventory
Management Training for Cashiers, Supervisors and
Store Keepers
Fire Safety Training for Security personnels,
Supervisors, Receptionist and all kitchen staff.
Security Personnel Training and equipment sourcing

FINANCIAL SERVICES

* Auditing (Financial Books & Records & Assets)
* Tax Consulting (Experts at hotel businesses, we help review, negotiate, and reduce tax payments where possible
* Revenue tracking and reporting templates
* Expense control and cost reduction guidance
* Cash handling and accountability systems
* Budget planning and performance monitoring
* Inventory and store management setup
* Asset register creation and tracking
* Profit improvement recommendations

HOTEL & SHORT LETS APARTMENTS MARKETING CONSULTING

* Hiring & Training experienced marketers
* Online presence setup: Instagram, Facebook, Tiktok, Google Business, OTA platforms with Ad Accounts.
* Pricing and occupancy strategy
* Social media content direction
* Corporate sales strategy and outreach
* Branding and positioning guidance
* Website and booking flow recommendations
* Marketing performance tracking and adjustments

Business Restructuring & Reforms

Auditing & Asset Management

Auditing and asset management to monitor hotel resources, ensure accountability, and optimize operational efficiency.

Operational Guidelines Implementation

Skilled professionals dedicated to crafting stunning outdoor spaces.

Staff Training & Recruitment

Staff training and recruitment to hire skilled personnel and enhance hotel service quality.

Marketing & Branding Strategy Implementation

Marketing and branding strategy implementation to promote the hotel, attract guests, and strengthen brand identity.